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Property Management


During this period with the Coronavirus pandemic, taking into account Government advice whilst ensuring service to our Clients Black Katz will be running a remote service for Property Management.  Should you need to contact us during this time you should email your property manager on one of the emails below. 

If you are unsure of who to contact please email

We are also experiencing a shortage of contractors available to attend properties to carry out maintenance.  We therefore request during this time that tenants report only emergency maintenance to their Property Manager –  Unfortunately we will be unable to schedule minor maintenance during this time.

We will still be running our usual out of hours emergency service for weekends.  Please see below for details and contact number.

Download our brochure

Fantastic for

  1. Landlords – dedicated Portfolio Manager.
  2. Tenants – dedicated Portfolio Manager.

Portfolio Manager dealing with move-in, maintenance, renewal, move-out.

Moving In Process: "Full Referencing"

  • Obtaining references.
  • Right To Rent Checks
  • Drawing up contracts.
  • Tenant(s) check-in with full inventory report.
  • Key holding service.
  • Registering Deposits

Maintenance: "Cost Effective"

  • Our property management department has a large portfolio of experienced trustworthy contractors.
  • Ensuring landlords are notified of repairs and costs involved before works are carried out, working to keep both landlord and tenant happy.
  • An emergency telephone line open for both landlord and tenant over the weekend period for emergency repairs (i.e leaks, boiler breakdowns, break in, loss of power, etc). We use the same contractors both for general and emergency repairs so no over the top charges for out of hour repairs.
  • Organising Gas Safety Inspections and Energy Performance Certificates.

Renewal of Contracts: "Avoiding Voids"

  • Serving Section 21 Notices within appropriate time frame.
  • Full negotiation of new terms and rent increases
  • Always striving to get you the best deal.
  • Organising renewal contracts.

End of Tenancy: "Helping to Protect your Property"

  • Full detailed check-out report at the end of the tenancy which is based on and compared to the original check-in report. *
  • The check-out process includes the meeting of the tenant(s) at the property, ensuring meter readings are read correctly, collecting all keys and leaving the property secure.
  • Advising the landlord on justifiable deposit deductions.
  • Informing tenants clearly of any justifiable deduction from the deposit and the final amount due back on deposit to minimise disputes.
  • Return of deposit.

* There will be a an additional charge for the check out report.

FINANCE DIRECTOR All financial matters will be handled by the full time Finance Director.

Rent Collection: "Prompt & Pro-active Where Necessary"

  • Prompt payments to landlords.
  • Provide monthly statements with full details of income and any expenditure.
  • Chasing tenants late rents by telephone and a series of formal rent demands sent electronically and by post.
  • Working closely with external legal teams if required.


Cal McNamara – General  Manager

Tel: 0207 428 9494

Dara Madden  -  Finance Manager
Tel: 0207 428 9494

Katie Gore – Property Manager
London Bridge and Clapham Offices
Tel: 0207 428 9494

Rosie Sparkes – Portfolio Manager
Camden / West Hampstead Offices
Tel: 0207 428 9494

Amy Burbridge - Portfolio Manager
Islington and Crouch End Office
Tel: 0207 428 9494

Sofia Barnett - King – Portfolio Manager
Corporate Landlords
Tel: 0207 428 9494


This service is for properties managed by Black Katz only.  If your property is not managed by Black Katz you should report your issue directly to your landlord.

Note: If you pay your rent directly to your landlord then your property is not managed by us.

Definition of Emergency:  This relates to any maintenance issue where by the property could be made to be unsafe or considerable damage may be caused to the property as a result of delay in action – Appliances do not fall under an emergency and you should report this to your property manager during business hours.

Any instances of Anti-social behaviour (resulting in concerns for safety) or burglary must be reported to the police immediately – A crime reference number will be required for any subsequent insurance claim (in case of burglary)

Please be aware there are some instances where you will be required to notify the relevant authorities as follows:


Gas Leak: If you smell gas you should immediately turn off the gas supply to the property if the meter is accessible.  You must contact Transco as soon as possible to report the leak and exit the property until you are advised the issue has been resolved.  You should inform the Property Manager of any works carried out or remedial works required the next working day for follow up.

Carbon Monoxide:  If your Carbon Monoxide Alarm goes off you should immediately open the windows in the property to let in fresh air.  Exit the property and call Transco to report the issue.  If you are experiencing any health issue as a result you should contact either your doctor or the emergency services.  Please ensure you notify the property manager the next working day.


Loss of Supply: Please initially check the fuse box for the property and ensure that no fuses have been tripped – If the fuse have tripped please try to return them to the “ON” position.  Please also check with your neighbours to ensure they are not also experiencing the same issue as this would indicate loss of power to a larger area.  Providing the answer to these questions is negative you should contact National Grid  Emergency 0800 111 999 to report the fault.  You should update your property manager the next working day.

Supply issue:  Before contacting Black Katz Emergency line you should first check with the Thames Water to ensure there are no scheduled works being carried out to the supply in your area and your neighbours to ensure they are not experiencing the same issue (which would indicate works being carried out).  In times of low temperatures during winter months please ensure that your pipes are not frozen as this can also affect the supply.

Leak: Immediately shut off water supply using stop cock and immediately advise the emergency line of the issue.  You should take steps to reduce the water flow through the property as best as possible using receptacles or towels to catch the leaking water until an engineer attends.

Property Management Out of Hours Emergency Maintenance:

Saturday and Sunday 10 am till 6 pm Tel Number  07704571430

If you do not pay your rent to Black Katz then  please contact your Landlord directly.

What Our Landlords Say...

“The management service has been amazingly meticulous, they always come back promptly and always have an answer for everything making my life so much easier.”
D Wright

“Very professional, informative and quick to respond to any queries. I would not hesitate to recommend this Company, either to a tenant or to a landlord. A satisfied customer.”

“They are efficient, effective and yet also provide value for money. They have given me peace of mind during various legislative tightening by the government. Their invoicing makes it easy to put together my tax return as well.”
A Jones

“Black Katz have managed the rental of my property for a number of years. They're great. I have complete confidence in them and just leave everything in their hands.”
D Ashby

“We appointed Black Katz to find & vet new tenants and manage our let properties in 2005 having owner managed for the previous 9 years. Even now I wish we had appointed them earlier: repair costs are generally lower and my required workload significantly reduced.”
R Corrie

Black Katz act for us as letting and managing agents for 23 apartments. Competent accounts department. Black Katz staff are always very helpful and competent in the management department and I have an excellent working relationship with them, they contact me to advise of any repairs which need to be carried out and these are always done in a quick and professional manner.”
B McCaffrey

“Delighted with the service. They are friendly, professional and positive. I would highly recommend them.”
N Callaghan

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